Quiz

Sales & Marketing Questions

• Do you know what % of sales come from new customers? What about profit?
• Are your marketing tactics the same for your prospects, 1-time customers and loyal customers?
• Do you know how much it costs to acquire a new customer?
• Do you know how much it costs to serve each of your different customers?
• Do you treat all your customers the same way?
• Are some of your customers more desirable than others?
• Do you treat them as such?
• How many different customer segments do you have?
• Are you selling overseas? Should you be?
• Do you sell to all your customers the same way?

This is a self graded quiz.

 

Team Effectiveness Quiz

• Is your team operating at the level you’d like it to?
• Does each team member know the group’s performance challenge and his/her role in accomplishing it?
• Do team members learn from each other through proactive coaching?
• Is there a clear understanding of who does what?
• Are all team members and external stakeholders informed about activities central to their responsibilities?
• Do you have the the right skills necessary to accomplish the performance challenge?
• Do you have too many meetings?  And does everyone dread going to meetings?
• Is there a shared sense of responsibilities for major deliverables?
• Do all team members know what the major deliverables are?  And when they are due?
• Is there a process for capturing learnings throughout the team’s life?

This is a self graded quiz.